Chris Madden Cars Ltd

Customer FeedbackSee what our customers think

Below is just a small snippet of our reviews from Autotrader to read them all please follow the link here.

Very happy customer

Emma M

Couldn't be more pleased with my new car and with the brilliant customer service Chris provided. Car was missing the parcel shelf and Chris didn't hesitate to offer to order a new one for me. Would highly recommend purchasing a car from here. All the cars on display were immaculate and the attention to detail is plain to see. Chris made the whole purchasing experience quick and easy and I wouldn't hesitate to return next time I need a second hand car.

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Brilliant from start to finish

Ian T

When we initially arranged to view the car, we were pleased with the steps Chris Madden personally employed to ensure that the experience was safe and COVID compliant. There was plenty of hand sanitiser available. Chris was able to answer all our questions and clearly had a good working knowledge of all his stock. He was very accommodating and really treated us well that we felt we had his undivided attention throughout the visit. He gave us a fair price in part exchange of our vehicle for the newer car. He arranged for a full service prior to exchange and with a full valet, the new car was in tip-top condition when we collected it. We really felt that the whole experience was brilliant and would recommend his services without reservation.

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5 star cars and service. Best of the best ever!!!

Michael M

Chris Madden is BEST OF THE BEST, i'm from Cyprus ,i bought the car from Chris ,he was very polite on the phone even if i was abroad ,he gave me all the information i needed for the Mercedes C Class i bought ,he drive the car from Bristol up to the office of Andrews shipping ,he was driving many hours to deliver my car and free of charge ,he sent me all the documents i needed to Clear the car from Cyprus customs, and when i receive the car was fantastic , in AAA class condition , inside and outside the car was like new even the car was almost six years old.Chris cars are 5 star cars ,and always i will buy cars from Chris .What ever he said to me on the phone about the car was true and correct . Many many thanks dear Chris your very honest for your customers and services you give.

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Audi Q7 purchase

Adam H

Fantastic dealership. Went above and beyond, dealership is in Bristol and I live in Kent and on a Sunday they drive the vehicle to my home address. Polite and really cannot recommend enough, thank you.

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Buying BMW X3

Rafal P

Customer service at the highest level. The car is prepared and checked by an authorized service. The whole purchase process very easy, pure pleasure.

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Excellent Service from start to finish

Grant B

Many thanks to Chris and team for your professional and friendly approach to selling cars We felt very comfortable all the way through the process from viewing to delivery. We will definitely come back when we are ready to buy another car and wouldn't hesitate to recommend you to Friends. Thanks again Grant B.

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Highly recommended and amazing collection

Kevin S

The team at Chris Madden are amazing. I had a great experience from my first phone call when I enquired about the car, though the advice they gave me, to the day I actually picked up the keys. Really friendly, approachable and no hard sell. I really think the quality of the cars speak for themselves. I am now the proud owner of a Range Rover Sport. The call after a few days is a lovely touch also. I highly recommend reviewing the cars and would definitely do business with them again.

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Great, friendly car buying experience

Anna S

Despite lockdown, Chris made it easy and safe to do business, even arranging delivery of my new car.

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First class servce from Chris Madden Cars

Elaine G

I purchased a car from Chris Madden Cars online. Their response was quick and they were very informative. This company has been very straightforward to deal with and have made buying a car stress free. I live some distance away and due to Covid was not able to see or collect the car in person. I received a full video tour of the car. The vehicle was hand delivered to my address. I am very happy with the car. It was described correctly and a very personable and professional service was offered. I would purchase from this company again and have no hesitation in recommending them.

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My 2012 Range Rover Sport

Colin A

I purchased a 2012 Range Rover Sport from Chrs Madden, The purchase price was fair, the car was prepared to a very high standard, I had a couple of issues within the first 3 months of buying my car, Chris sorted them without fuss or complaint, I was also given a courtesy car to use while mine was off the road, Chris is my dealer of choice and highly recommended.

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Happy and over the moon with my purchase

Maria C

A great team nothing was to much trouble, great customer service from start to end always kept me up to date with prossess of car immaculate car inside and out very pleased with my little sports car will definitely be going back for future cars.

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Great dealer

Phil C

Buying from Chris Madden Cars made purchasing a car (almost) pleasurable. We looked at many B-Class Mercedes between Swansea and Bristol and we found the best one around, it was by far the best presented. The open and easy going sales technique made a refreshing change. Will certainly check out his stock next time we change a car.

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Excellent professional and friendly service

Ian S

Excellent customer service from Chris Madden cars The astra I purchased was very reasonably priced and in superb condition. I encountered a minor problem with the car which was swiftly dealt with, at no cost to me. Genuine friendly honest and professional are words I would use when describing my experience of purchasing my Astra from this Chris Madden Cars. Highly Recommended.

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Great Service and great cars

Chris L

A great selection of excellent cars; very reasonably priced and superbly presented for sale. No pressure and straight-forward advice. An altogether pleasant experience doing business with a highly professional dealer.

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Chris Madden Cars - Highly Recommended

Tony S

Chris Madden Cars have a great selection of quality, well priced, used cars for sale. Communication throughout the buying process was good & the vehicle preparation was excellent. The vehicle was positively gleaming when I picked it up & it had undergone a full mechanical check at a BMW specialist. Highly recommended.

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Very happy customer

Neville M

From start to finish the service was excellent. The BMW I bought was exactly as described in the advertisement with no hidden faults. The car is lovely to drive and looks great. ("Cant wait for the sun to come out so i can have my roof down") Thanks to Chris and his team and I would buy again from Chris Madden cars.

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Problem free purchase

Matthew P

I found the type of car I was looking for through an on line advert. During my first visit to view the car, I was allowed to walk around and look the car over, without being hassled by a staff member as soon as I arrived. After deciding that I was interested in the car, I sought help from the salesman, who from the outset was friendly and efficent. I paid a deposit on the car and agreed to return to have a final viewing, once a full service and MOT had been carried out. On my return this had been completed, and the car was spotless both inside and out. I traded my old car in as part of the deal and this was also completed smoothly. I found both members of staff that I delt with to be polite and easy to do business with and since my purchase the owner has contacted me, to ask if I am happy with the car and if there is anything more he can help me with. I would highly recommend.

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Genuine - Trustworthy - Honest

Sam J

For me buying it's all about the little details that make the difference, messaged the evening before after I'd viewed car online said he'd hold it for me Saturday morning which put my mind at rest because I knew it was the car for me. Everything was well presented two keys, mats, book-pack and service history to view. It was a no pressure environment and I could tell he wanted me to be happy and if any issues he'd want to help to put them right before or after buying. When the time comes for another car I'll definitely be checking out his stock and wouldn't hesitate buying another car.

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Great Experince with Chris Madden Dealership

Kai B

Very great and swift experience. Everyone at the dealership was kind and informative. The car itself is in great condition and was priced at a great deal.

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Friendly, reliable garage

Sophie P

I bought my Car from Chris 5 years ago and have just gone back to him for another. I used to worry about going to car dealers as I felt they would rip me off, as I know nothing about cars, but Chris being so friendly and helpful over the years puts me at ease. He has helped organise my MOT and services in between for me too which has been a a massive help.

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Chris knows how to look after his customers, 10/10

Calvin P

Chris and the team were an absute delight to deal with, I can only highly recommend Madden Cars in Bristol. I first viewed the car (Mercedes Benz E220 Blue Efficiency AMG Line Estate) on auto trader. Everything about the car was exactly as described in the listing. I enquired directly with Chris as I had a car to part exchange. He advised me that I should sell the car in my town (Aberdeen, Scotland) as I'd most likely get more money than he could offer. (very honest!) Chris held onto the car for me for more than 3 weeks while I sold my Golf. He never even asked me for a deposit. When I eventually sold my car, I booked a flight to Bristol where Chris was waiting for me to pick me up and take me to view the car. Very friendly group of people, and their dedication to top customer service really shone through. I felt well and truly looked after throughout the whole process.

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First proper car, the service was brilliant

Cameron S

We were interested in the car initially and they held the car for me, even declining other buyers give my situation. The transition of the transaction was smooth. Initially the car needed an MOT and the Key wasn’t working as expected. They insisted they held the car, did an MOT and sorted a brand new key. They paid out on the MOT and fixed the advisories so you just know they won’t let you walk away with a car that isn’t road worthy. They really care about the customer, they made me feel really valued. I can’t thank them enough, they show other car dealerships up. Just want to say a massive thank you. You guys are amazing.

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Excellent professional service

Tony P

We bought a Mini Clubman in October 2019. Excellent service. Very professional with everything clearly explained. Would highly recommend.

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Top man, top car

Colin M

A trustworthy gentleman, I came from Ireland to get a car, not knowing i could only transfer €10,000 per day. I had ferry booked and chris (who also picked me up from airport) placed his trust in me to go to Ireland and pay him the remaining €3000 the following day. When it comes to buying a car again i will be straight on to Chris. Thanks again and cheers mate.

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What can I say...Brilliant company to deal with

Paul W

Found the ideal vehicle here and was very pleased with price and condition as well as friendly service. However when I brought the car home it appeared that the central locking was working, due to the associated clicking and flashing lights. I did actually open the vehicle without clicking the button ( a senior moment by me) and the alarm started. I took the vehicle back to Chris and straight away he said he would sort the problem. Job completed now more than happy. Chris and his team went beyond the call of duty in sorting out the problem so efficiently and quickly. I would recommend them to anyone wanting a good quality fair priced car with exceptional service by all personnel involved. Brings back my faith in customer service...Well done.

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Professional and helpful

Tim S

No pressure, very professional. Chris was helpful, and had gone to some trouble to make sure everything was right. I enjoyed Chris's approach and would not hesitate to recommend to anyone else. Buying cars can be an intimidating experience but Chris puts you at ease and his passion for cars and customers is really evident.

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Great service!!!

Craig S

I was happy with the service at Chris madden cars because the car is great, the have a great selection to choose from. Chris from sales was friendly and very helpful. I was kept informed throughout the end to end process and the aftercare is also good from my experience.

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Chris Madden Cars Ltd

Tracey B

I would recommend Chris madden cars because of the service and courtesy that came with purchasing a car from them. They went above and beyond during the process which involved a fair journey to his garage, he was polite and efficient and made sure everything was in place. A☆

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Chris Madden Cars Ltd

Michael J

Couldn’t be happier with the service and the car, great guys, real friendly and helpful.

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Very satisfied

Andy R

Very helpful and made sure the car had a full service and mot before we collected it. Very happy with the service.

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First class service

Matt P

First class service from this garage. I would certainly buy another car from them again.

High quality customer service

Daniel H

Chris Madden cars were a pleasure to deal with. From the moment I stepped onto the for court they were welcoming and friendly. The car I was able to test drive by myself without anyone peering over my shoulder which was a welcoming change. The car itself is in perfect condition and upon finding I had a slow puncture, a day after purchasing the car, they didn't dispute or argue anything and payed for the problem to be fixed. Outstanding customer service in person and over the phone. Would be giving this garage 10 stars if I could. Big thank you to Chris and his team.

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Absolutely fantastic

Jamie F

Chris Madden Cars were absolutely fantastic throughout the sale, from first impressions to completion - couldn’t have been more helpful. Kept up to date throughout my experience. Anyone looking for a great approach to customer satisfaction this is easily the place to go. Couldn’t be happier with the new car - completely over the moon - thank you very much!

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A pleasant and easy car buying experience

Gwen F

A pleasant and easy car buying experience. The salesman was approachable and informative. I was given good information about the car I was buying and even good advice about selling my old car. I found the experience was not anxiety provoking and it all went smoothly from choosing a car, initially through AutoTrader, to driving away my purchase. They contacted me a week later to check out everything was alright. The purchase price was good and I was happy with it. They will be my first choice if I buy car in future.

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Great service

Richard O

Was very easy dealing with the company, car was as described and the aftercare was great all questions were answered would definitely recommend.

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1000 star review

Lee S

If you want a car sales with a personal touch then Chris Madden Cars is the place for you. I made a mistake on my finance application and it felt that the car was lost but Chris came to the rescue and found a better finance deal for me. He went far beyond what you would normally expect from a car dealer and it felt like I was the most important customer he had ever had. The car is better than described and I would definitely go there again.

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100% experience

Callum V

A great experience would highly recommend Chris and his team , No pressure , answered all the questions and was always helpful through the time I was there and before I received the car . Thanks again 👍👍

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A pleasure to deal with

Des L

We went to Chris Madden cars to take a look at a car for our son. Whilst giving it the once over Chris appeared and asked if we would like to take a look inside. The car was stunning inside and out. After explaining that our son couldn't view until later in the week, Chris held the car for us. We went again with our son who was very impressed with the condition of the car and we did a deal. A mention should also go to Chris's assistant who was also extremely helpful. A truly all round great experience. Would highly recommend Chris Madden cars to anyone and would certainly buy from again.....

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An experience i would repeat

Paul H

Relaxed, no pressure, friendly and i Will have no problem returning when searching for another Car

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Purchase of a mini convertible

Emma A

Great communication and customer service. Very pleased

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The best dealer in Bristol that has integrity

Gary M

First appearances are always important, that's why the cars are shown at their best. The Proprietor comes across as articulate, professional and serious about selling some of the best looking cars in Bristol, which is also down to his colleague who cleans every inch of the cars. Give this car dealer a visit, you wouldn't be disappointed.So, thats the first appearance, you look around the cars, perhaps even sit in one or two, then test drive and you'll be glad you did, so thats a sell, the after care is tops aswell. It's his personal business to crosses the tee's and dot those i's.

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Excellent customer service

Jane B

Chris went out of his way to be helpful. I cannot recommend his business highly enough.

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Brilliant service

Sue H

Very friendly, helpful and professional service. Would recommend and will definitely use again.

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Excellent service

Debbie C

I would definitely recommend Chris Madden cars, i phoned about a car, they kept it a week for me, the car was serviced and MOT'd before my arrival and in immaculate condition, very good service.

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Outstanding 5 star customer service

Martyn S

After looking around for a car for my daughter she eventually found one at Chris’s garage after a phone call we decided to travel to Bristol to view on arrival we were met by chris who showed us around and took the car for a test drive it was exactly as he described if not better I would honestly recommend this garage to anyone our whole buying experience was outstanding thanks to chris and his team.

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Great choice

Sergiu M

Very professional, with a good sale support, but also a very good after sales support. Definitely I would recommend them.

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Excellent service

Libby T

Very helpful and professional, would definitely recommend.

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Great service

Gordon C

Great team excellent service Always please to help in person or on phone.

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Good all round purchase experience

Terry B

Very friendly and honest would definitely recommend Chris. I am very happy with my car BMW 125i coupe.

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